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Frequently Asked Questions

What size chair cover do I need?
Check out “chair cover measurement” to assist you in figuring out what chair cover size will work or you may contact us with the following information: whether the chair you will be using is a metal folding chair, a wooden folding chair, or a stackable banquet chair. Every facility classifies their chair as a standard. We encourage you to get measurements in order to determine the best fit. You will want to measure how wide the back of the chair is at its widest point and how tall the chair is from the very top of the back of the chair to the floor. Please also let us know if your chair is anything other than rounded at the top such as a square top or a chair that has “shoulders.” We recommend ordering a sample for a small fee which is fully refundable upon return. It is your responsibility to take your sample to the facility and make sure that it fits correctly on the chairs you will be using. This sample is important to ensure there will be no “surprises” when you receive your order.
What size table linen do I need?
The size of the table linen you need depends on the size of the table you will be setting up and the look you are looking for (floor length, etc) You may contact us with the table size and we will recommend the linen.
What are the deposit requirements?
To reserve your linen, we require a 25% deposit. The deposit is deducted from your final balance. A final headcount is needed 10 days prior. At that time, we will recalculate the total based on actual counts less the deposit. Therefore, in the end you pay for your final count. The deposit is non-refundable in the event you cancel. You can pay by credit card, cash, check or money order.
Will I be charged a sales tax?
We are only required to charge sales tax to orders in Michigan.
Do you sell linen?
Yes, we do. Please look under the “Purchase chair covers & linen now” section.
What is the typical shipping cost?
Round trip shipping runs an average of .45 cents per chair cover and about .50 cents per table cloth. Shipping on napkins & table runners are typically included if you order chair covers & linen. To get an actual cost, please contact us or you can “request a quote”. You may also pick up your order for no additional cost if you are located in Michigan or if you have someone that can pick it up for you.
When will I receive the linen?
The linen is shipped via UPS and arrives 1-3 days prior to your event. You will receive UPS tracking numbers. If you do not, please contact us and we will supply them.
When do I have to return my linen?
You will receive return label with your linen. They need to be boxed up and ready to ship the following business day. You can call 1-800-PICK-UPS or you can drop off at a UPS store. If the boxes are lost or damaged, please replace the boxes and contact us for new labels to avoid late fees.
What is the ordering procedure?
Once you figure out what linen you need, contact us or request a quote online. If you would like to order a sample, please go to the “order a sample” tab. If you are happy with the quote, you need to put down your 25% deposit to reserve the order. Also, please review the “rental terms”. Once you make a payment, you agree to abide to those terms. Once your deposit is received, you will receive a confirmation on your order. We will contact you 10 days before your event for the final count. At that time we will finalize payment and get your order ready to ship via UPS. You will receive UPS tracking number. Your order will arrive 1-3 days before your event. If you need them earlier than that, please contact us and we will try our best to get them to you prior to then. You will receive return labels for linen which needs to be returned the following business day. If there are missing or damaged items, we will notify you.
When is final payment due?
Final payment is due 10 days before your event. You may pay by credit card, cash or money order. Checks must be received 2 weeks in advance. A valid credit card is required for each order to ensure return.
When is my final count due?
Final count is due 10 days prior. At that time, you will need to confirm the ship to address.
What size table linen do I need?
The size of the table linen you need depends on the size of the table you will be setting up and the look you are looking for (floor length, etc) You may contact us with the table size and we will recommend the linen.
Is there a minimum order?
No.
Where do you ship to?
To all fifty states.
Can I get a sample of the material?
Yes, swatches are free. Please complete “free swatches”. They will be mailed out in 3-5 business days.
Can I order a sample?
Yes, please fill out the “order a sample” section. Samples are mailed out in 5-7 days. They are $25 which is fully refundable upon return. You may keep the sample as long as you’d like.
Who installs the linen?
You are responsible in setting up the linen. Many caterers, florists, wedding planners and banquet facilities also provide this service for you. Also, many family members and friends are always asking how they can help. If they offer, put them to work! Many halls let you get in the room the night before your event.
Are sashes pre-tied?
No. It is pretty simple to tie the bows. The material is really easy to work with. If you tie your shoe, you can tie a sash.
Do I need to iron the linen?
The linen is pressed before boxing them up. They will have creases due to going through the press machine. We always recommend bringing an iron with you.
What if I am missing something in my delivery?
Please check your order upon receipt. If there are any problems, please contact us immediately so we can resolve the issue.
Do I have to wash the linen to return them?
No. Just shake them out to remove loose food.
What if something is damaged during my reception?
Damage to linen is considered cigarette burns, wax from candles, cuts and mold. Do not worry about a spilled glass of wine. Please let the linen completely dry before shipping it out, otherwise the linen will get mold which can not be removed.
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